We live in the age of the customer. Changes due to digitalization and integration have placed the focus even more on the customer. Customers have never been this important, and they are more powerful market players than ever before. For our clients, this is the starting point for their ideas and actions. It is up to them to take on the challenge and initiate the transformation. synaigy took this on board in the early days of digitalization and moved the customer to the forefront. So customer centricity has more than one meaning for us: on the one hand it is the reason for everything we do. On the other, it is the founding principle for all our activities and for how we work with our clients.
Customer centric at all digital touchpoints
Customer centricity runs through everything we do
We love what we do.
Coming from a range of backgrounds, our staff contribute their experience and expertise to give our clients an optimum digital customer interaction solution in marketing, sales and customer service. We are passionate about what we do and bring both expertise and energy to the table. We support our clients from consulting and implementing design, technology and operations to optimization.
And it’s this particular combination that we love. A combination of creating fundamental change in processes and business models, tackling technical challenges, and working with people in their ongoing change process. To put it another way, measurable success and customer-focus are the bedrock of all synaigy projects. We unite the interests of IT, marketing and management to create effective, efficient customer solutions.
Bearing in mind one of the key conclusions – ‘communication is content plus technology’ – synaigy provides an exciting offering for optimizing customer contact, interaction and retention.
Christophe KaltEuroCIS 2016 Consulting
- Digital strategy – from idea to game plan
- Value proposition – keeping the customer in focus
- Technology selection – impartial consulting
E-commerce
- 360-degree support – from strategic consulting to technical implementation
- Analytics – analysing and understanding behaviour
- Full service – hosting and managed services
Technology
- Solutions from all best-in-class e-commerce providers
- PIM – managing product data centrally
- Web analytics – consulting and implementation