How we want to work together with our clients
3 min read
01 // Basics
The basis of our collaboration is mutual appreciation. We trust in each other's competencies.
02 // People
People with their experiences, skills, ideas, needs, quirks and edges matter more to us than roles and positions.
03 // Relationship
We work together as partners, honestly and at eye level.
04 // Team
As a customer, you're an integral part of the team. You have influence and significance. You give input and feedback quickly. You prioritise tasks and make decisions. You encourage and strengthen the team.
05 // Cooperation
Our way of working is collaborative. We are mutually open and curious about each other's perspectives.
06 // Hierarchy
We work self-organised, self-responsible and directly with one another. We don't need artificial and structural hierarchy: it would only get in our way.
07 // Working atmosphere
Our working atmosphere is calm, focused and inspiring.
08 // Without pressure
Pressure paralyses, produces mistakes and resistance. We're intrinsically motivated to achieve the best possible outcome together with you, in the time we have, with the resources available.
09 // Communication
Our communication channels are short. We communicate directly, personally and respectfully with each other.
10 // Problems
We don't close our eyes to problems. When they arise (... And they will arise), we try to find good solutions together.
11 // Transparency
We are honest with each other. We are transparent and don't withhold information - regardless of whether it's rather good or rather unpleasant.
12 // Efficiency
Project time is precious. When we meet with you, we work on things together and move the project forward.
13 // Budget
We deploy the budget so it benefits the end product most. Our energy therefore flows more into design, development and programming and less into impressive presentations, complex plans, extensive reports, detailed timesheets, detailed specifications or documentation.
14 // Work-life balance
Quality and creativity arise from balance, focus and limitation. We don't plan a project around overtime and weekend work, and we don't expect that from you either. We're convinced a project turns out better when it takes place within normal working hours (30h - 40h / Mon - Fri).
What can we do for you?
Our customers commission us so that we develop a high-quality and useful product. We believe that together – jointly with our customers – we will develop an even better product.
14 guidelines for good collaboration. From the people at interactive tools.
- Timo Wirth
Creationsynaigy
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