Application Management & Managed Service
Your commerce platform deserves more than reactive support. Proactive operations, continuous optimisation and plannable further development.
Application Management
The real value creation begins after go-live.
Most agencies lose interest after launch. Tickets get worked through, but nobody thinks about performance optimisation, security updates or the next expansion stage. The result: your commerce platform ages faster than it needs to. Operating costs rise, the customer experience stagnates.
synaigy offers application management as a strategic service. With defined SLAs, proactive monitoring, regular security patches and a roadmap for further development. Your online shop isn't just kept stable, it's continuously improved. For Shopware, VTEX, Intershop, HCL Commerce and Emporix.
LET'S TALK!
Free discovery call
In 30 minutes we'll discuss your goals and see together where it's stuck.
Your benefit with professional application management
Operations, security and further development interlock so your platform doesn't stand still after go-live.
Plannable operating costs
Fixed SLAs, defined response times and transparent service packages. You know exactly what your platform operations cost and what they deliver.
Proactive instead of reactive
Monitoring, performance analyses and security patches before problems arise. Your online shop stays stable, even under traffic peaks.
Continuous optimisation
Application management at synaigy doesn't end with maintenance. Feature releases, A/B tests and conversion optimisation are part of the service.
One team for everything
Development, operation and further development from a single source. No knowledge transfer between agencies, no vacuum of responsibility.
Scaling guaranteed
As part of the TIMETOACT GROUP with 1,600+ employees, your application management scales with your growth. More traffic, more features, same quality.
References
Application management in practice
From platform audit to long-term managed service. Projects that show how professional operations make commerce platforms more stable and profitable.
Thanks to synaigy's Digital Readiness Check, we were able to identify a number of operational and strategic fields of action. Alongside a PIM project and various e-commerce and UX/UI adjustments, synaigy successfully supports us with managed services. I greatly value the collaborative, long-term partnership on equal footing.
Competent support – 7 days a week. synaigy is a competent partner that responds to our individual requirements and flexibly supports us even at weekends. They provide us with solutions in the AWS environment that sustainably move our e-commerce forward.
synaigy has successfully supported us for several years in the e-commerce field and was also a competent partner during the initial setup of our marketing automation.
With the composable commerce platform developed by synaigy, entirely new possibilities open up for us – from personalised customer offers to seamless integration of further services. Project isn't just milestone for us, but next stage on path to data-driven digital future!
How application management works at synaigy
From taking over your platform to ongoing operation with further development. Four phases that ensure your online shop performs permanently.
Onboarding & platform audit
We analyse your existing commerce platform: architecture, integrations, code quality and operational processes. The result is a documented inventory with recommendations and an SLA proposal.
SLA definition & operations start
Together we define response times, escalation levels and scope of service. Monitoring tools are set up, runbooks created and the team onboarded. Operations start in a structured way.
Ongoing operations & support
Incident management, security patches, performance monitoring and regular health checks. Your application management team resolves issues proactively and keeps your platform up to date.
Further development & optimisation
In parallel with operations, we work on the roadmap: feature releases, conversion optimisation, A/B tests and platform upgrades. Your online shop gets better, not just stable.
What professional operations achieve
99,9%
Availability
on one customer
60%
fewer incidents
on one customer
40%
faster response time
on one customer
KNOWLEDGE TO TAKE AWAY
Insights
Sound knowledge of platform operations and long-term collaboration, free to read.
Frequently asked questions on Application Management
Proactive monitoring, incident management, security patches, performance optimisation, regular health checks and continuous development. All with defined SLAs and fixed response times.
Shopware, VTEX, Intershop, HCL Commerce and Emporix. Our team knows the platforms from implementation and can therefore take over operations seamlessly.
Support is reactive: you report a problem, we solve it. Application management is proactive: we monitor, optimise and continuously develop your platform further before problems arise.
Yes. During onboarding we carry out a platform audit: architecture, code quality, integrations and operational processes. This produces an action plan and a suitable SLA proposal.
We define response times by priority (P1 to P4), escalation levels, availability guarantees and regular service reviews. The SLAs are tailored individually to your requirements.
Yes. Alongside ongoing operations, we work on feature releases, conversion optimisation and platform upgrades. Operations and further development from a single source save coordination effort.
As part of the TIMETOACT GROUP, we can scale teams flexibly. From a dedicated point of contact to a multi-head team for complex platforms.
Service models
Detailed overview of the managed service packages.
Basis
- Monitoring, incident management, security patches, monthly health check
- For stable platforms with low change requirements
Professional
- Base + further development (feature releases, conversion optimisation)
- quarterly roadmap reviews
- For growing platforms
Enterprise
- Professional + dedicated team, weekly sprints, A/B testing, performance tuning, 24/7 standby
- For business-critical platforms with high traffic
Platform takeover: Audit, documentation, knowledge transfer and structured takeover of third-party implementations. Defined onboarding process.
LET'S TALK!
Request application management for your commerce platform now
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