Application Management & Managed Service
Your commerce platform deserves more than reactive support. Proactive operation, continuous optimization, and planned development.
Application Management
The real value creation begins after the go-live
Most agencies lose interest after the launch. Tickets are processed, but nobody thinks about performance optimization, security updates, or the next development phase. The consequence: Your commerce platform ages faster than it should. Operating costs rise, the customer experience stagnates.
synaigy offers application management as a strategic service. With defined SLAs, proactive monitoring, regular security patches, and a roadmap for development. Your online shop is not only kept stable but continuously improved. For Shopware, VTEX, Intershop, HCL Commerce, and Emporix.
LET'S TALK!
Free Discovery Call
In 30 minutes, we'll discuss your goals and see where there are issues.
Your benefits with professional application management
Operation, security, and further development are interconnected so that your platform does not come to a halt after going live.
Plannable operating costs
Fixed SLAs, defined response times, and transparent service packages. You know exactly what your platform operation costs and what it delivers.
Proactive instead of reactive
Monitoring, performance analysis, and security patches before problems arise. Your online shop remains stable, even during traffic peaks.
Continuous optimization
Application management at synaigy does not end with maintenance. Feature releases, A/B tests, and conversion optimization are part of the service.
One team for everything
Development, operation, and further development from a single source. No knowledge transfer between agencies, no responsibility vacuum.
Guaranteed scaling
As part of the TIMETOACT GROUP with 1,600+ employees, your application management scales with your growth. More traffic, more features, same quality.
References
Application Management in Practice
From platform audit to long-term managed service. Projects that show how professional operation makes commerce platforms more stable and profitable.
Through the Digital Readiness Check by synaigy, we have been able to identify several operational and strategic areas of action. In addition to a PIM project, various e-commerce as well as UX/UI adjustments, synaigy successfully supports us in managed service. I greatly appreciate the partnership and long-term collaboration on an equal footing.
Competent support – 7 days a week. synaigy is a competent partner that responds to our individual wishes and also supports us flexibly on weekends. They provide us with solutions in the AWS environment that sustainably advance our e-commerce.
synaigy has been successfully accompanying us in the e-commerce sector for several years and was also a competent contact for the initial setup of our marketing automation. After we decided to also choose synaigy as a managed commerce partner, the professional collaboration was further deepened and the existing know-how was reaffirmed. We were live within a few days, and the operational business runs smoothly. With the new platform, we are meeting the constantly growing demands and challenges of the market.
With the composable commerce platform developed by synaigy, completely new opportunities open up for us – from personalized customer offers to seamless integration of additional services. The project is not only a milestone for us but also the next stage on the way into the data-driven, digital future!
We are glad to have found a partner in synaigy with whom we were able to carry out the migration from AWS to the OVHcloud worry-free and predictably. The collaboration of the last few years shows that synaigy is an experienced e-commerce partner in the field of managed commerce.
Even during the creation of our company presentation and the implementation of our "Wire-Builder", synaigy stood out with expert advice on an equal footing. Since we have now also transferred the hosting of our e-commerce platform to the managed service team of synaigy and our system has been migrated to the corresponding cloud cluster, downtimes are a thing of the past. As a result, we were able to enormously increase performance, stability, and security. This not only pleases us but also our customers.
Together with synaigy, we were able to implement a B2B info portal for providing ERP information via a web-based interface. Through a partnership-based and professional collaboration, we were able to overcome challenges on an even level. With the help of synaigy's Managed Commerce, we can now ensure sustainable, secure, and highly scalable operations.
How Application Management Works at synaigy
From taking over your platform to ongoing operation with development. Four phases that ensure your online shop performs permanently.
Onboarding & Platform Audit
We analyze your existing commerce platform: architecture, integrations, code quality, and operational processes. The result is a documented inventory with recommendations for action and an SLA proposal.
SLA Definition & Start of Operation
Together we define response times, escalation levels, and scope of services. Monitoring tools are set up, runbooks are created, and the team is onboarded. Operation starts structured.
Ongoing Operation & Support
Incident management, security patches, performance monitoring, and regular health checks. Your application management team proactively resolves problems and keeps your platform up to date.
Development & Optimization
Parallel to the operation, we are working on the roadmap: feature releases, conversion optimization, A/B tests, and platform upgrades. Your online shop will be better, not just stable.
What Professional Operation Achieves
99,9%
Availability
Inventory value from our customer project
60%
fewer incidents
Inventory value from our customer project
40%
faster response time
Inventory value from our customer project
KNOWLEDGE TO GO
Insights
In-depth knowledge about platform operation and long-term collaboration, free to read.
Frequently asked questions about application management
Proactive monitoring, incident management, security patches, performance optimization, regular health checks, and continuous development. All with defined SLAs and fixed response times.
Shopware, VTEX, Intershop, HCL Commerce, and Emporix. Our team knows the platforms from implementation and can therefore seamlessly take over operations.
Support is reactive: you report an issue, we solve it. Application management is proactive: we monitor, optimize, and continuously develop your platform before problems arise.
Yes. During onboarding, we conduct a platform audit: architecture, code quality, integrations, and operational processes. Based on this, a plan of action is created along with a suitable SLA proposal.
We define response times by priority (P1 to P4), escalation levels, availability guarantees, and regular service reviews. The SLAs are tailored specifically to your requirements.
Yes. In addition to ongoing operations, we work on feature releases, conversion optimization, and platform upgrades. Handling operations and further development from a single source reduces coordination effort.
As part of the TIMETOACT GROUP, we can scale teams flexibly. From a dedicated point of contact to a multi-head team for complex platforms.
Service models
Detailed presentation of the managed service packages.
Basic
- Monitoring, incident management, security patches, monthly health check
- For stable platforms with low change requirements
Professional
- Basic + further development (feature releases, conversion optimization)
- Quarterly roadmap reviews
- For growing platforms
Enterprise
- Professional + dedicated team, weekly sprints, A/B testing, performance tuning, 24/7 standby
- For business-critical platforms with high traffic
Platform takeover: Audit, documentation, knowledge transfer, and orderly takeover of third-party implementations. Defined onboarding process.
LET'S TALK!
Request application management for your commerce platform now
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