DHL Trading Solutions – flexible bundling of software and licenses through the synaigy Commerce Cloud
An ideal solution for the logistics giant's customer needs.
Project profile
- GoalBuilding a multisite platform for corporate wear and merchandising
- Duration12 months
- SystemHCL Commerce, SAP R3 (SAP/ERP)
- IndustryLogistics
- TypeB2B and B2C
- OnboardingSupport and optimisation since 2012
Worldwide procurement of workwear and merchandising items with the synaigy Commerce Cloud.
Which system is the best solution when, as a leading logistics company, you want to renew your online ordering platform for selling merchandise and employee clothing? Our customer DHL had to face this challenge some time ago, because the old system was based on outdated requirements. It could no longer be used for the future direction of this business area, as operating the system was too complex in the long run.
Following a detailed market review for a new system, we were commissioned to support the implementation of the new software thanks to our extensive expertise with various software solutions for the logistics sector. Beyond that, we were also engaged to support the operation of the new platform and its application management as well as the further implementation of the entire multisite setup. This also included opening the platform up to DHL's own customers.
Our services
DHL Trading Solutions and synaigy - a long-standing partnership
In 2015, DHL selected synaigy as its partner to provide operational support throughout the platform’s update phase. As part of this effort, synaigy implemented a “one-stop-shop” solution - the synaigy Commerce Cloud, a sustainable, flexible, and highly scalable e-commerce platform.
Technical implementation: HCL Commerce 9 on Kubernetes
This is a modern SaaS solution with cloud hosting. Synaigy handled the entire system migration. Incidentally, DHL’s stringent security requirements posed a particular challenge during this phase, but these were successfully met with the implementation of the synaigy Commerce Cloud. With the migration of the HCL Commerce base system to version HCL Commerce 9, the platform has now been upgraded to a new Kubernetes level. In addition, drawing on our many years of HCL experience, we remain responsible for the operation and maintenance of the platform. This ensures SLA-compliant operation, as our support team can handle necessary requests directly.
The implemented solution now enables a particularly strong backend integration with the group’s SAP system to support the smooth operation of the logistics business. Also particularly noteworthy is the simplified contract structure that resulted for DHL from the implementation of the synaigy Commerce Cloud. This provided DHL with a flexible and streamlined bundling of licenses and software.
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