24/7 Operations
Managed commerce and platform operation for shop, corporate site, and DXP. Monitoring, scaling, and support around the clock.
24/7 Operations
Your platform doesn't sleep. Your operation shouldn't either.
Friday, 10 PM: The shop is not accessible. Saturday, 8 AM: The corporate site takes 12 seconds to load. Monday morning: The CMS shows errors after the last deployment. Your hosting provider doesn't understand the application. Your agency has the weekend off. Revenue and trust are lost.
synaigy operates your digital platforms around the clock. Shop, corporate site, CMS, and DXP on Kubernetes with AWS or OVHcloud. Monitoring, incident management, performance optimization, and further development from a single source. A contact person who knows your system and understands commerce.
LET'S TALK!
Free Discovery Call: In 30 minutes, we will talk about your goals and see where the issues are together.
Your benefits with 24/7 Operations from synaigy
Operate around the clock
Shop, corporate site, CMS, and DXP on Kubernetes. Monitoring, alerting, and incident management 24/7. synaigy reacts before your customers notice.
Continuously ensure performance
Loading times, availability, and throughput in view. synaigy optimizes performance at the application and infrastructure level. For commerce and corporate sites.
Automatically scale
Kubernetes scales horizontally and vertically in minutes. Black Friday, campaign peaks, or seasonal spikes. Your system grows with you, without manual intervention.
Combine operation and development
Managed commerce is more than hosting. synaigy operates and continues to develop. Roadmap planning, change requests, and new features in the same team.
Control costs transparently
You pay for what you use. OVHcloud as cost-effective hosting, AWS for enterprise requirements. No hidden costs, clear SLAs.
Competent support – 7 days a week. synaigy is a competent partner who addresses our individual needs and supports us flexibly even on weekends. They offer us solutions in the AWS environment that sustainably advance our e-commerce.
Managed commerce from synaigy stands for fast response times and reliability that we need. We value that highly. Not least, it is also the reason why we now also map our operation in the synaigy Shopware cluster. Our e-commerce is therefore more secure, stable, and scalable at any time.
References
24/7 Operations in practice
From the Shopware cluster to the global HCL commerce operation. Projects that show how 24/7 operations ensure availability, performance, and growth.
Those who only operate servers see CPU and memory. Those who operate commerce see shopping carts, campaigns, and sales. It is with this perspective that we operate your platform.
Your path to managed commerce operation
From onboarding to ongoing 24/7 operation. Four phases that ensure your platforms run stable, secure, and performant.
Onboarding & operations analysis
We analyze your existing infrastructure: Platforms, hosting, monitoring, and processes. From this, an operational concept is created with SLA definition, escalation paths, and monitoring setup for shop, corporate site, and DXP.
Migration & setup
We migrate your platforms to Kubernetes with AWS or OVHcloud. Monitoring, alerting, backup, and disaster recovery are configured. Hyper-care phase for a smooth transition.
Ongoing 24/7 operation
Continuous monitoring, incident management, and proactive maintenance. Updates, patches, and security fixes. Performance optimization and scaling. A fixed contact person who knows your system.
Further development & roadmap
Managed commerce does not end with operation. synaigy plans and implements further developments: new features, integrations, and optimizations. Quarterly roadmap planning with your team.
Operation that can be measured
99,9 %
Uptime
Example KPI from the customer base
50 %
Lower operating costs
After migrating your own infrastructure to OVHcloud
20+
Years of commerce experience in operation
Application and infrastructure operation in one team
KNOWLEDGE TO TAKE AWAY
Insights
In-depth knowledge of cloud operation and scaling, available for free reading.
Frequently asked questions about 24/7 operations
Monitoring, incident management, performance optimization, updates, patches, and scaling for commerce platforms, corporate sites, CMS, and DXP. Around the clock, with a fixed contact person and defined SLAs.
Shopware, commercetools, VTEX, Emporix, Spryker, Storyblok, Pimcore, and headless setups. On Kubernetes with AWS or OVHcloud. synaigy operates commerce, CMS, DXP, and PIM on one infrastructure.
Hosting provides infrastructure. Managed commerce includes application operation, business monitoring, further development, and a fixed contact person who understands your system and your business.
Yes. synaigy not only operates shops but also corporate sites, CMS platforms (Storyblok, CoreMedia), and DXP. Monitoring, performance, and updates for all digital touchpoints.
Response time can be a maximum of 1 hour, Monday to Sunday from 8 AM to 8 PM. For critical incidents, even outside these times. SLAs are individually agreed upon and transparently reported.
Kubernetes with self-healing and rolling updates, 360-degree monitoring from infrastructure to business KPIs, incident management with runbooks and escalation paths, performance optimization with caching and CDN (Cloudflare), updates over staging and controlled rollout, as well as backups with restoration tests and RTO and RPO-compliant disaster recovery plans.
The costs depend on the platform, traffic volume, and SLA requirements. synaigy offers packages from basic operation to complete care. In the discovery call, we discuss your setup and the appropriate entry.
synaigy operates what synaigy builds. Application and infrastructure operation in one team. No ticket ping-pong between hosting and agency.
LET'S TALK!
Start 24/7 operations for your platforms now
Please accept the corresponding cookies to view this embedded content.
