24/7 operations & managed commerce for your platform
Managed commerce and platform operations for shop, corporate site and DXP. Monitoring, scaling and support around the clock.
24/7 operations
Your platform doesn’t sleep. Your operations shouldn’t either.
Friday, 10 p.m.: The shop is not reachable. Saturday, 8 a.m.: The corporate site takes 12 seconds to load. Monday morning: The CMS shows errors after the last deployment. Your hosting provider doesn’t understand the application. Your agency is off for the weekend. Revenue and trust are lost.
synaigy operates your digital platforms around the clock. Shop, corporate site, CMS and DXP on Kubernetes with AWS or OVHcloud. Monitoring, incident management, performance optimization and further development from a single source. One point of contact who knows your system and understands commerce.
LET'S TALK!
Free discovery call: In 30 minutes we talk about your goals and take a joint look at where things are stuck.
Your benefits with 24/7 operations from synaigy
Operate around the clock
Shop, corporate site, CMS and DXP on Kubernetes. Monitoring, alerting and incident management 24/7. synaigy reacts before your customers notice.
Secure performance continuously
Load times, availability and throughput in view. synaigy optimizes performance at application and infrastructure level. For commerce and corporate sites.
Scale automatically
Kubernetes scales horizontally and vertically within minutes. Black Friday, campaign peaks or seasonal spikes. Your system grows along without manual intervention.
Connect operations and development
Managed commerce is more than hosting. synaigy operates and continues to develop. Roadmap planning, change requests and new features in the same team.
Manage costs transparently
You pay for what you use. OVHcloud as cost-efficient hosting, AWS for enterprise requirements. No hidden costs, clear SLAs.
Competent support – 7 days a week. synaigy is a competent partner that responds to our individual requests and supports us flexibly even on weekends. They offer us solutions in the AWS environment that sustainably move our e-commerce forward.
Managed commerce from synaigy stands for fast response times and the reliability we need. We value that highly. Not least, this is also the reason why we now also map our operations in synaigy’s Shopware cluster. As a result, our e-commerce is more secure, more stable and scalable at any time.
References
24/7 operations in practice
From the Shopware cluster to global HCL commerce operations. Projects that show how 24/7 operations secure availability, performance and growth.
Those who only operate servers see CPU and memory. Those who operate commerce see shopping carts, campaigns and revenue. That is exactly the perspective from which we operate your platform.
Your path to managed commerce operations
From onboarding to ongoing 24/7 operations. Four phases that ensure your platforms run stable, secure and high-performance.
Onboarding & operations analysis
We analyze your existing infrastructure: platforms, hosting, monitoring and processes. From this we create an operations concept with SLA definition, escalation paths and monitoring setup for shop, corporate site and DXP.
Migration & setup
We migrate your platforms to Kubernetes with AWS or OVHcloud. Monitoring, alerting, backup and disaster recovery are configured. Hyper-care phase for a smooth transition.
Ongoing 24/7 operations
Continuous monitoring, incident management and proactive maintenance. Updates, patches and security fixes. Performance optimization and scaling. A dedicated contact person who knows your system.
Further development & roadmap
Managed commerce does not end with operations. synaigy plans and implements further development: new features, integrations and optimizations. Quarterly roadmap planning with your team.
Operations you can measure
99,9 %
Uptime
Sample KPI from the customer base
50 %
lower operating costs
after migrating own infrastructure to OVHcloud
20+
Years of commerce experience in operations
Application and infrastructure operations in one team
KNOWLEDGE TO TAKE WITH YOU
Insights
Well-founded knowledge about cloud operations and scaling, free to read.
Frequently asked questions about 24/7 operations
Monitoring, incident management, performance optimization, updates, patches and scaling for commerce platforms, corporate sites, CMS and DXP. Around the clock, with a dedicated contact person and defined SLAs.
Shopware, commercetools, VTEX, Emporix, Spryker, Storyblok, Pimcore and headless setups. On Kubernetes with AWS or OVHcloud. synaigy operates commerce, CMS, DXP and PIM on a single infrastructure.
Hosting provides infrastructure. Managed commerce includes application operations, business monitoring, further development and a dedicated contact person who understands your system and your business.
Yes. synaigy operates not only shops, but also corporate sites, CMS platforms (Storyblok, CoreMedia) and DXP. Monitoring, performance and updates for all digital touchpoints.
Response time a maximum of 1 hour, Monday to Sunday from 8 a.m. to 8 p.m. For critical incidents also outside these times. SLAs are agreed individually and reported transparently.
Kubernetes with self-healing and rolling updates, 360-degree monitoring from infrastructure to business KPIs, incident management with runbooks and escalation paths, performance optimization with caching and CDN (Cloudflare), updates via staging and controlled rollout as well as backups with recovery tests and disaster recovery plans compliant with RTO and RPO.
Costs depend on platform, traffic volume and SLA requirements. synaigy offers packages from basic operations to complete care. In the discovery call we discuss your setup and the right entry point.
synaigy operates what synaigy builds. Application and infrastructure operations in one team. No ticket ping-pong between hosting and agency.
LET'S TALK!
Start 24/7 operations for your platforms now
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