24/7 Operations
Managed commerce and platform operations for shop, corporate site and DXP. Monitoring, scaling and support around the clock.
24/7 Operations
Your platform never sleeps. Neither should your operations.
Friday, 10pm: the shop is unreachable. Saturday, 8am: the corporate site takes 12 seconds to load. Monday morning: the CMS shows errors after the last deployment. Your hosting provider doesn't understand the application. Your agency is off for the weekend. Revenue and trust are lost.
synaigy operates your digital platforms around the clock. Shop, corporate site, CMS and DXP on Kubernetes with AWS or OVHcloud. Monitoring, incident management, performance optimisation and further development from a single source. One point of contact who knows your system and understands commerce.
LET'S TALK!
Free discovery call: in 30 minutes we talk about your goals and identify together where things are stuck.
Your benefit from synaigy's 24/7 Operations
Operate round the clock
Shop, corporate site, CMS and DXP on Kubernetes. Monitoring, alerting and incident management 24/7. synaigy responds before your customers notice.
Continuously securing performance
Load times, availability and throughput in view. synaigy optimises performance at application and infrastructure level. For commerce and corporate sites.
Scale automatically
Kubernetes scales horizontally and vertically within minutes. Black Friday, campaign peaks or seasonal spikes. Your system grows with you, without manual intervention.
Connecting operations and development
Managed Commerce is more than hosting. synaigy operates and keeps developing. Roadmap planning, change requests and new features in same team.
Manage costs transparently
You pay for what you use. OVHcloud as cost-efficient hosting, AWS for enterprise requirements. No hidden costs, clear SLAs.
References
24/7 operations in practice
From the Shopware cluster to global HCL Commerce operations. Projects showing how 24/7 operations secure availability, performance and growth.
Whoever just runs servers sees CPU and memory. Whoever runs commerce sees baskets, campaigns and revenue. That's exactly the perspective we use to run your platform.
Your path to managed commerce operations
From onboarding to ongoing 24/7 operations. Four phases that ensure your platforms run stably, securely and performantly.
Onboarding & operations analysis
We analyse your existing infrastructure: platforms, hosting, monitoring and processes. From this, an operating concept emerges with SLA definitions, escalation paths and monitoring setup for shop, corporate site and DXP.
Migration & setup
Migrate your platforms to Kubernetes with AWS or OVHcloud. Monitoring, alerting, backup and disaster recovery configured. Hyper-care phase for smooth transition.
Ongoing 24/7 operation
Continuous monitoring, incident management and proactive maintenance. Updates, patches and security fixes. Performance optimisation and scaling. A dedicated point of contact who knows your system.
Further development & roadmap
Managed Commerce not end at operations. synaigy plan and implement further development: new features, integrations, optimisations. Quarterly roadmap planning with your team.
Operations that are measurable
99,9 %
Purpose:
example KPI from existing stock, document source
50 %
lower operating costs
After migrating own infrastructure to OVHcloud
25+
years of commerce experience in operations
Application and infrastructure operations in one team
KNOWLEDGE TO TAKE AWAY
Insights
Sound knowledge on cloud operations and scaling, free to read.
Frequently asked questions about 24/7 operations
Monitoring, incident management, performance optimisation, updates, patches and scaling for commerce platforms, corporate sites, CMS and DXP. Round the clock, with a dedicated contact and defined SLAs.
Shopware, commercetools, VTEX, Emporix, Spryker, Storyblok, Pimcore and headless setups. On Kubernetes with AWS or OVHcloud. synaigy runs commerce, CMS, DXP and PIM on a single infrastructure.
Hosting deliver infrastructure. Managed Commerce cover application operations, business monitoring, further development, fixed contact who understand your system and business.
Yes. synaigy operates not only shops but also corporate sites, CMS platforms (Storyblok, CoreMedia) and DXP. Monitoring, performance and updates for all digital touchpoints.
Response time maximum 1 hour, Monday to Sunday from 8am to 8pm. For critical incidents also outside these hours. SLAs are agreed individually and reported transparently.
Kubernetes with self-healing and rolling updates, 360-degree monitoring from infrastructure through to business KPIs, incident management with runbooks and escalation paths, performance optimisation with caching and CDN (Cloudflare), updates via staging and controlled rollout, plus backups with recovery tests and RTO- and RPO-compliant disaster recovery plans.
Costs depend on platform, traffic volume and SLA requirements. synaigy offers packages from basic operations to Complete Care. In the discovery call we discuss your setup and the right entry point.
synaigy operates what synaigy builds. Application and infrastructure operations in one team. No ticket ping-pong between hosting and agency.
LET'S TALK!
