Search queries become answers. Answers become revenue.
Coveo bundles search, recommendations and generative answers in one AI platform and continuously learns relevance from your users' behaviour. As partner, synaigy brings the platform into your system landscape and aligns it with your KPIs.
A results list is not yet an answer
Many onsite searches deliver results lists but no answers: zero results despite available products, rankings unrelated to revenue, knowledge scattered across shop, PIM, documentation and service portal. Visitors drop off – often just before they would buy or enquire. And your team adjusts search rules by hand instead of working on the topics that drive the business forward.
Coveo delivers the AI platform that serves search, recommendations and generative answers from a single index and continuously learns relevance from your users' behaviour. We ensure the platform fits your system landscape and pays into your business goals – as a Coveo partner, we think not in features but in your metrics.
LET'S TALK!
Free Coveo strategy consultation
Reintroducing Coveo, adding AI search to your shop, or replacing a search solution that no longer scales with you?
HIGHLIGHTS
How you can tell your search is working
Not every search technology saves in the same place. These six points decide how much revenue your search generates and how much manual work stays with your team.
Relevance that learns from behaviour
Machine learning models analyse clicks, purchases and search histories and continuously improve ranking. Your team only maintains rules where it makes strategic sense, not for every single query.
Answers instead of result lists
Generative answers respond to questions directly from your own content, with source attribution and in compliance with access rights. Your customers find the solution before they open a ticket.
Real-time personalisation
Search results and recommendations adapt to context and behaviour, from the very first interaction and even for anonymous visitors. This way, every target group sees what's relevant to them first.
One search across all sources
Coveo brings together shop, PIM, knowledge base and portals from more than 55 indexable sources in a single index. This eliminates data silos and parallel searches that no one wants to maintain anyway.
Merchandising without a developer ticket
Ranking adjustments, campaigns and boosts are controlled directly by your specialist teams via the interface. An action no longer has to wait for the next release cycle.
Reliable in enterprise operations
Coveo runs the platform with over 99.9 percent availability and rolls out improvements via automatic cloud releases. This means you plan for neither maintenance windows nor upgrade projects.
PLATFORM FACTS
Coveo at a glance
Source: Coveo, coveo.com (company and technology pages), as of August 2026.
25
Billions of events processed monthly on the platform
Every search, every click and every purchase feeds back into the relevance models. So your search gets better the more it's used.
1.500
automatic releases per month
Coveo rolls out improvements continuously, without any maintenance window needed on your side. Upgrade projects are largely eliminated as a result.
55
indexable content sources
Shop, PIM, CMS, service portals and CRM can be connected via existing connectors. Anything not included there, we add via the APIs.
What we deliver for your Coveo project
You get strategy, data work, integration and operations from a single source. These six services ensure that Coveo doesn't end up as an isolated solution, but becomes embedded in your systems and processes.
Use case analysis and business case
We assess with you where Coveo has the greatest leverage: product search in the shop, self-service in the customer portal, or knowledge search in service. You receive a prioritised roadmap with expected value per use case.
Data model and index strategy
We define which fields belong in the index, how product data, documents and articles are structured, and where updates come from. Without a clean data foundation, any relevance optimisation remains cosmetic.
Integration into your system landscape
We connect Coveo to shop, PIM, CMS, CRM and service platforms, via standard connectors where they exist, and via clean interfaces where they don't. It depends on your architecture, your processes and your teams.
Relevance tuning and enablement
We configure ranking, facets and recommendations along your KPIs and enable your teams to manage merchandising and analytics themselves. After go-live, you're not dependent on us for this.
Generative answers and self-service
We set up generative answers so that they draw exclusively on your approved content and cite their sources. Permissions from the source systems are retained throughout.
Operations and further development
After go-live, we evaluate the search analytics together, refine models and rules, and extend the solution with new use cases. We align scope and cadence with your team.
Your path to a successful Coveo project
From analysis to live operations. We make sure your Coveo project doesn't stay stuck in the pilot phase but delivers real impact.
Analysis and strategy
We analyse your search data, content sources and target KPIs. This produces a Coveo architecture with prioritised use cases tailored to your business.
Integration and configuration
We connect your data sources, build the index and configure search, recommendations and generative answers. We set up access rights and tracking right from the start.
Go-live and optimisation
We start in a controlled way with A/B tests rather than a big bang. We then continuously optimise relevance and conversion based on search analytics, with your teams taking this over step by step themselves.
Compelling brand experiences begin with strong product content. That's why we combine product data management and product experience on one platform. Partners like synaigy ensure that this results in sustainable processes with impact reaching far beyond the individual project.
KNOWLEDGE TO TAKE AWAY
Two reports to read before investing in search
Both studies come from Coveo and are freely available. They provide figures and arguments you can use to justify a search project internally.
REPORT BY COVEO
Commerce Relevance Report 2026
With the Commerce Relevance Report, Coveo regularly publishes an analysis of how relevant customers actually find their search experiences in retail. The 2026 edition describes what expectations are now placed on AI-powered search. The report serves as a solid basis for argument when you need to justify a search project internally.
REPORT BY COVEO
State of B2B eCommerce 2026
For this report, Coveo surveyed manufacturers and distributors in North America about their digital plans. 82 percent of respondents see AI and machine learning as the biggest lever for customer experience, but at the same time cite poor data quality as the most significant brake on growth. The report thus makes clear why data work and search projects belong together.
The difficult part of a Coveo project is what comes before it: product data from the PIM, permissions from the CRM, content from three systems with 3 different update cycles. We build the integration so the index stays reliably up to date, and your teams can carry on afterwards without us.
Frequently asked questions about Coveo
The costs consist of the Coveo licence and the integration effort. The licence depends on usage volume and modules, the integration effort on the number of your data sources and use cases. In the strategy discussion, you will receive an initial assessment for your scenario before committing.
Coveo is worthwhile when search plays a measurable role for your business: large ranges in B2B or B2C commerce, extensive knowledge bases in service, or portals with many content items and access rights. For small ranges with simple search, we'll honestly assess with you whether your system's standard search is sufficient.
That depends on data sources and use cases. An initial use case, such as product search in the shop, can go live significantly faster than a search across the entire system landscape. In an initial conversation, you'll get a realistic roadmap for your scenario.
Yes. Coveo comes with more than 55 indexable content sources and can be connected via APIs to practically any commerce platform, including headless architectures. A platform switch is not required for this.
Coveo takes on the permissions of your source systems: users only see content they're authorised for, including in generative answers. We work out together, using the Coveo Trust Centre, which certifications and compliance evidence are relevant to your case. We configure the integration so that your requirements are met.
Standard searches rank by text similarity and manual rules. Coveo learns from your users' behaviour, personalises results in real time, searches beyond shop into further sources and delivers generative answers. Difference shows in metrics like search conversion, zero-result rate and ticket volume.
Yes. After go-live we support you in ongoing operations: we evaluate search analytics, optimise relevance and models, and extend the solution with new use cases. Scope and response times are aligned with your team.
Is Coveo the right solution for you?
30 minutes to find out, without obligation, whether Coveo fits your system landscape and which use case pays off for the start.
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