HCL Commerce for business models that need to do it all at once - B2B, B2C and D2C
Large catalogues, individual pricing logic and international markets run on one system instead of three. The microservices architecture allows individual areas to be developed further without touching the whole system.
Three business models, three systems - does it have to be?
Many companies only notice when it's too late: the shop system is holding back growth. Large product catalogues, complex pricing structures and international markets push legacy platforms to their limits. On top of that come rigid architectures, long release cycles and missing B2B functionality.
HCL Commerce unites B2B, B2C and D2C on a single platform. Microservices architecture, API-first integration and cloud-native deployment make the system flexible, scalable and future-proof. With synaigy as partner, you get strategic consulting, integration know-how and experience from complex enterprise projects.
LET'S TALK!
Free HCL Commerce strategy call
Does your enterprise commerce need an upgrade? In 30 minutes, we analyse how HCL Commerce solves your scalability and flexibility requirements.
HIGHLIGHTS
What other platforms need two systems for
HCL Commerce bundles business models, channels and operating model into one architecture. These five characteristics determine how much effort ultimately remains with your team.
B2B and B2C combined
You maintain products, prices and content once and roll them out across all business models. Duplicate systems, duplicate integrations and duplicate operating costs are eliminated.
Microservices architecture
Individual services can be deployed and extended independently of one another. A new feature goes live without the overall system standing still or needing to be retested.
Cloud-native & Kubernetes-ready
Platform scale elastically with actual load, not your capacity planning. Absorb campaigns and seasonal peaks without paying for infrastructure in reserve.
Enterprise B2B features
Price lists, quote workflows, contract models and self-service portals are part of the platform. What means custom development elsewhere is configuration here.
Omnichannel capability
Online, mobile, marketplace and field sales all work with the same pricing and stock logic. Your customers see the same information everywhere, regardless of channel.
EXPERTISE MEETS PRACTICE
Our HCL Commerce experience expressed in figures
25+
years of e-commerce project experience in B2B e-commerce
From the first generation of shops to cloud-native enterprise platforms.
2012
in use since 2012
For over 15 years we have operated the ordering platform for DHL Trading Solutions
<1h
Response time for incidents
Monday to Sunday from 8am to 8pm, and beyond in the event of critical incidents.
INTERVIEW
MACH, AI and real-time data: what really delivers?
There are plenty of MarTech terms and far fewer solid decision-making bases. In this conversation, we sort out which of these concepts actually have an impact in enterprise commerce today and where you can save effort.
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What we can deliver for your HCL Commerce project
HCL delivers the platform. We bring the people who turn it into a system that fits your processes, your markets and your existing IT.
Architecture assessment and business case
We review your system landscape, your business models and your growth targets before anything is built. The result is a decision-making basis with costs, benefits and operational effort.
Replatforming of legacy systems
We migrate you from WebSphere Commerce or other legacy systems to HCL Commerce 9. Data migration, testing and go-live follow a clear roadmap, while sales continue uninterrupted.
ERP and system integration
We connect your ERP, PIM, CRM and payment systems via the API-first architecture, at DHL Trading Solutions for instance the SAP backend. Prices, stock and orders run in sync instead of in separate systems.
Headless-Storefronts und Frontend-Performance
We decouple frontend and backend and build storefronts with React or Next.js. This way you renew the customer experience without touching commerce logic.
B2B processes and customer portals
We set up price lists, quote workflows, contract models and self-service areas to match your sales model. Your existing customers order independently, relieving your inside sales team.
Managed commerce on Kubernetes
We operate your platform including monitoring, security patches and performance tuning. Response time under one hour, operations and further development from the same team.
Your path to a successful HCL Commerce project
From analysis to live operation. We make sure your HCL Commerce project doesn't stay stuck in a pilot but shows real impact.
Strategy & architecture consulting
Defining your goals, assessing the system landscape, developing the business case. So your HCL project stands on a solid foundation.
Implementation & Integration
Cloud-native setup, headless integration, API connections to ERP, PIM, CRM and marketing automation. Clean, performant, documented.
Migration & replatforming
Secure migration from legacy systems. Data migration, testing and go-live on a clear roadmap. Without operational downtime.
Managed Services & Enablement
Support, maintenance, feature development and training for your teams. So you can work independently in the long term.
HCL Commerce only unfolds its value in implementation, and that's rarely trivial in enterprise projects. synaigy brings the integration depth and operational experience that make such projects viable. That's precisely why we've been working together in the DACH market for years.
HCL Commerce in practice - two platforms that have been in use for years
DHL Trading Solutions and AGRAVIS run their trading on HCL Commerce, connected to their existing systems. Both show what enterprise commerce looks like when it survives everyday use and not just the presentation.
AGRAVIS: operating a trading platform in agricultural trade
We operate and optimise AGRAVIS's HCL Commerce platform in live operation. This includes monitoring, updates, performance and continuous development so range and processes can grow alongside the business.
KNOWLEDGE TO TAKE AWAY
Practical knowledge on HCL Commerce
Both guides are produced together with HCLSoftware and describe concrete setups rather than general recommendations. Free of charge, in exchange for your contact details.
GUIDE
The new era for your B2B commerce
The guide shows how a replatforming to HCL Commerce works and what Headless makes possible via the REST API in concrete terms. It includes chapters on search, content integration and React storefront, as well as where operating costs actually fall.
GUIDE
Personalised commerce experiences that sell
Across more than 35 pages, the guide shows how AI-supported personalisation works, from recommendations to individual landing pages. More than ten practical examples turn this into concrete recommendations for action rather than theory.
The demanding part of an enterprise project is rarely the shop itself, but everything attached to it: ERP, pricing, logistics, permissions. HCL Commerce is built to map these integrations cleanly. Our job is to build them so they remain maintainable even after the fifth release.
FAQs
An enterprise e-commerce platform for B2B, B2C and D2C with microservices architecture, headless capability and cloud-native deployment.
For companies with complex product catalogues, individual pricing logic and international business.
Yes. Fully cloud-native and Kubernetes-capable for elastic scaling.
Yes. Frontend and backend can be fully decoupled. React, Vue or Angular as frontend technology.
Price lists, quote workflows, contract models, custom catalogues and self-service portals. All out of the box.
Depending on complexity and integrations. Typically a few months for an enterprise setup.
Yes. Including managed services, monitoring, performance optimisation and feature development.
Is HCL Commerce the right solution for you?
30 minutes to find out, with no obligation, whether HCL Commerce fits your system landscape.
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