Your search works. searchHub makes it better.
searchHub is an optimisation agent that sits on top of your existing search technology. It recognises what customers really mean, groups spellings and variants into one search intent and routes the query so your engine delivers the right result. synaigy integrates searchHub into your shop without you having to replace your search.
The best search engine fails at the query, not the index
One in three search results in e-commerce doesn't match the shopper's intent. The reason lies in typos, colloquial terms, article numbers, singular and plural, combinations of brand and attribute: each of these variants hits the system as a separate query, and many end on a zero-result page. Synonym lists and redirects help, but they are manual work that is never finished.
This is exactly where searchHub comes in. The solution from Pforzheim analyses all search queries in your shop, recognises the underlying intent and groups variants into clusters. From these clusters, rewrites, redirects and better suggestions are generated automatically and processed by your existing engine. Whether Algolia, FactFinder, Coveo, Elasticsearch or Solr: searchHub replaces the query, not the engine.
LET'S TALK!
How many of your search queries lead nowhere?
searchHub uses your real search data to show where intent and result diverge. In the free search check we evaluate your queries and quantify the potential before you invest.
HIGHLIGHTS
What searchHub handles in your shop
All five building blocks work on the same foundation: your customers' real search queries. Every improvement is A/B-tested against user behaviour before it is adopted permanently.
Recognise and cluster search intent
smartQuery groups spellings, typos, plurals, article numbers and colloquial terms into one search intent. Your engine receives one clean query instead of a thousand variants.
Resolve zero results automatically
Queries with no results are detected, rewritten to the matching intent or redirected to curated pages. Maintaining synonym lists and redirects is largely a thing of the past.
Sort autocomplete by intent
smartSuggest ranks suggestions by intents that actually convert rather than by pure text frequency. Customers get to what they are really looking for faster.
Align ranking with purchase behaviour
NeuralInfusion ranks results by what shoppers actually choose for this intent, not just by text similarity. Relevance keeps learning with every session.
Keep your existing engine
searchHub works as a layer in front of Algolia, FactFinder, Coveo, Bloomreach, Elasticsearch or Solr. The component runs in your infrastructure, outside the critical path, and falls back to standard search if unavailable.
PLATFORM FACTS
searchHub at a glance
Source: searchHub
25
billion searches optimised per year
searchHub learns from search behaviour across many shops. Your range benefits from this too, without your data leaving your own operations.
62
per cent fewer abandoned searches
When variants and typos are routed to the right intent, the number of sessions ending on an empty results page drops.
0
engines you need to replace for this
searchHub replaces the query, not the search technology. Your engine, your rules and your product data stay as they are.
What we deliver for your searchHub project
According to the vendor, searchHub goes live within a few weeks. These six services ensure the optimisation pays into your range and your team can carry it on independently afterwards.
Search analysis and potential check
We analyse your real search queries and show how many variants, zero results and drop-offs sit behind your top intents. From this we derive measurable goals for the project.
Prepare product data and engine
searchHub can only rewrite as well as your engine can find afterwards. We check attributes, categories and index structure and close gaps before optimisation starts.
Integration into shop and search stack
We connect searchHub as a layer in front of your existing search, whether Algolia, FactFinder, Coveo or Elasticsearch, and integrate autocomplete and redirects into your frontend. No platform switch is required.
Tune intent clusters and rules
We review the automatically detected clusters together with your specialist teams, define redirects to curated pages and show how your team approves suggestions themselves in future.
A/B testing and go-live
Every rewrite runs against real user behaviour before approval. We accompany the test phase, assess significance and go live when the numbers are right.
Monitoring and ongoing optimisation
We monitor zero-result rates, click behaviour and conversion per intent and translate the findings into concrete proposals for range, navigation and content.
Your path to intent-based search
From search analysis to ongoing operation, there are four phases. They ensure searchHub pays into your goals rather than just being connected technically.
Search analysis and goal definition
We analyse search queries, zero-result rates, drop-offs and conversion paths of your existing search. Together we define which intents are optimised first and how success is measured.
Connecting to the search stack
We install the searchHub client in your infrastructure and connect it to your engine and frontend. Standard search remains available as a fallback at all times.
Cluster review and A/B testing
We review the detected intent clusters with your specialist teams, set up redirects and autocomplete and test every change against real user behaviour before it goes live.
Operation and optimisation
After go-live we monitor search performance and conversion per intent. synaigy derives proposals for range, navigation and content from this and enables your team to manage searchHub themselves.
We built searchHub because we spent years maintaining synonym lists and redirects by hand and knew it would never be finished. Our software replaces the query, not the engine. That takes partners who understand shop, product data and search as a whole. synaigy brings exactly this integration experience, so that technology turns into measurable business results.
KNOWLEDGE TO TAKE AWAY
Two articles before you fine-tune your search
Both articles come from our Insights section and are based on projects we accompanied ourselves.
The appeal of searchHub is that we don't have to tear anything down. The engine stays, the rules stay, the product data stays. We put a layer in front that turns "bolt m6 galvanised 40", "M6 bolts galv. 40mm" and the article number into a single intent. That is unspectacular in the architecture and very spectacular in the zero-result rate.
Frequently asked questions on searchHub
searchHub is an optimisation agent for commerce search and product discovery by CXP Commerce Experts GmbH from Pforzheim. The software analyses all search queries in a shop, recognises the underlying intent, groups variants into clusters and generates rewrites, redirects and better autocomplete suggestions for the existing search engine.
No. searchHub is deliberately engine-agnostic and works as a layer in front of your existing search. The vendor names Algolia, FactFinder, Bloomreach, Coveo, Elasticsearch and Solr, among others. Your engine, your rules and your product data stay in place.
smartQuery recognises that different spellings, typos, singular and plural forms, article numbers and colloquial terms express the same intent, and groups them into one cluster. The engine then receives the query that demonstrably delivers the best result. Which variant that is, is continuously measured against user behaviour.
The searchHub client runs in your own infrastructure and outside the critical path. If the component is unavailable, your engine's standard search takes over automatically. Your customers still get results, just without the optimisation.
Every rewrite and every redirect is A/B-tested against real user behaviour before it is adopted permanently. Your specialist teams see the suggestions and can approve, adjust or reject them. Approval can be automated for recurring cases.
searchHub is not a search engine but an optimisation layer. That's why the software doesn't compete with Algolia, Coveo or BatteryIncluded but complements them. Whether a change of engine or an optimisation of your existing search pays off for your shop depends on range, architecture and search data. That is exactly what we look at neutrally in an initial consultation.
synaigy is an official searchHub partner and handles search analysis, integration into shop and search stack, alignment of intent clusters with your specialist teams, as well as A/B testing and ongoing monitoring. We connect searchHub with your commerce platform, your PIM and your data analytics and then continue working with the search data to improve conversion and range.
Your customers search differently than your shop thinks
BatteryIncluded understands search intent rather than individual search terms. In the free check, we examine your real search queries to see how much potential your search holds.
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